So, listen up Mike at Stew Hansen's here are a few tips in sales techniques to better improve your chances of me even coming to look at another vehicle at your dealership:
- Give potential drivers the first opportunity to drive the vehicle. If they wanted someone else to drive they would have gotten a taxi.
- Don't waste my time coming up with numbers that aren't realistic. A truck the same year with 15,000 miles less is worth more than a minivan. Oh, and the truck was actually worth more than the minivan new.
- When a salesperson does drive please drive like you're driving your 80 year old mother around. There were a few times that I thought Kim was going to either upchuck her lunch on the back of Mike or back hand him to let him know he was driving like a mad man.
There I feel much better now. I've been to Stew Hansen's before this episode and they've done a great job. The usual sales rep was busy with another set of customers so I got pawned off to Mike. Mike's a good person from what I could tell, but was a little to greedy the day we visited (although, it probably wasn't his fault for the numbers that he came back with).